Functionality Overview

• Ability to define, maintain and measure advanced collection strategies.
  
• Advanced Portfolio Segmentation, breaks down the portfolio into segments, enabling the application of different collection strategies based on a combination of key business indicators.
  
• Customer’s risk level is assessed exploiting transactional information and historical data, which are used in order to extract certain behavioral patterns.
  
• EXODUS Collection & Recovery supports the highly parametric and effective allocation of portfolio segments to in-house collection centers or external associates.
  
• Support of in-house call center operation with all necessary tools for applying collection policies and driving collection centre performance, such as: hierarchy / prioritization of accounts, customer centric approach, promise & settlements management, one-screen functionality, CTI interfacing, performance monitoring, automated or ad-hoc management.
  
• Advanced Vendor Management, supporting multiple communication schemes, assigned cases monitoring, multiple payment schemes, vendor evaluation and invoicing.
  
• Dynamic Automatic Collection Notifications management, supporting reminder letters, e-mails, S.M.S. and voice messaging.
  
• All operations are based on business rules managed by collection managers.
  
• Monitoring and management of Legal Actions, such as extrajudicial notices, pay orders, lawsuits and auctions. Progress monitoring, critical dates monitoring and alerting, legal documents production, data exchange with law firms.
  
• Highly parametric data interface to host systems and external partners, provides up-to-date debtor and account information.]
  
• Wide range of reports that provide analytical insight of collection performance, covering the complete collection lifecycle.
  
• The M.I.S. / Business Intelligence module facilitates the decision making process and the design of new collection strategies.
  
• Management of unlimited number of customers, products, vendors and users.
  
• Support of Group of Companies, multiple currencies and languages, and all types of organizational structures.
  

Business Benefits

• EXODUS Collection & Recovery is a platform (collections software) specifically designed to cover all debt management needs and incorporates multiyear accumulated collection knowhow.
  
• Collection & Recovery covers end-to-end collections. An organization benefits by covering all processes associated with Pre Collection, Soft collection, Hard collection, Pre/Legal actions and Write offs.
  
• Sophisticated collection strategies can be implemented cost effectively, enforced and assessed.
  
• Customer - centric orientation allows for delinquent account management at both customer and account levels, essential in the highly competitive banking market.
  
• The automation performed by Collection & Recovery results to reduction of administrative costs.
  
• Productivity of call centers is greatly improved.
  
• The organization is provided with an overall real-time knowledge of the quality of its delinquent portfolio.